CONFIDENTIALITY, TERMS OF USE

CONFIDENTIALITY

RGX respects the confidentiality of its clients and visitors to this website. Only under this privacy policy does RGX collect, use, and disclose your personal information. We ensure to treat your personal information responsibly.

RGX reserves the right to modify or amend this policy at any time, for any reason, and without notice. Please review this privacy policy before providing any information to RGX through this site. This policy covers our online and offline information processing practices.

By providing your information on the RGX website, you consent to the collection, use, and disclosure of this information as designated in this privacy policy. We only collect personal information about you when you provide it yourself on our website.

1. Responsibility

RGX assumes full responsibility for the management and confidentiality of the personal information provided. The Director of Operations is responsible for this policy. If you believe that RGX is not complying with this privacy policy or if you are concerned about RGX’s online information processing practices, please contact us:

RGX LOGISTICS INC.

1065, avenue des Perron, Laval, QC H7H 3C5

Email: info@shiprgx.com

Tel: 514-515-6093

2. Use of Information

RGX collects your information for the sole purpose of better serving your transportation needs. We use your information for professional purposes, including billing for services provided, market and customer studies, and responding to your inquiries and providing information about RGX services. RGX will not use your information for any other purpose than those mentioned in its privacy policy without obtaining your prior written consent.

Each client is entirely responsible for the delivery address provided to RGX. RGX uses this address for shipping purposes only and assumes no responsibility if shipments are refused at the delivery address provided by the client.

When you become a RGX client, your information is entered into our internal secure client file software, which includes your client number, company name, information about your contact person, and discount privileges. You must provide this information by phone or through secure access on our online shipping tool when using our delivery services.

Delivery Proof:

RGX clients can, upon request, obtain an electronic copy of the waybill, which includes the name and all delivery-related information. When requesting proof of delivery, the client must provide their client number, contact person information, and waybill number. This information is strictly used to provide the relevant part of the waybill to the client by email and to bill the client's account.

Becoming a Client at RGX:

Send us your company profile. We ask you to provide information about the contact person responsible for shipments and suggest that you provide information about your shipping needs and how you currently handle your shipments. This information will be passed on to a RGX representative who will contact you promptly to answer your questions, open an account, and target your shipping needs. Please also inform us of your approximate weekly shipping volume, the location of your business, and the type of products you ship, to prepare our representatives to recommend services that will meet your needs.

Contacting RGX:

From the CONTACT page of the website www.shiprgx.com, you can email your questions and comments to a RGX customer service representative, our technical support group, or the administrators of our website. Your email address and any information you provide strictly serve to respond to your requests. If you express interest in the services offered by RGX for your shipping needs, we will ask if we can use your information to convert it into a company profile, with the possibility of contacting you at a later date.

3. Non-Identifying Information

When you visit www.shiprgx.com, RGX collects certain technical information from your internet browser. This information includes the time a visitor spends on the site with a unique internet identifier, the pages visited and revisited, the operating system, the internet browser software used, and the website in question. These server log files do not contain any personal information, and only RGX can access them. Server log files are only used to track visits to our website and to improve the content and layout of our site. RGX does not attempt to link this information to individuals visiting our site.

4. Disclosure of Your Information

None of the information collected by RGX through our website or the information you send to a RGX representative via email will be transmitted to a third party. We do not sell or exchange any of your personal information with other companies. However, we will disclose personal information on your account when disclosure is appropriate to comply with the law, for example, if we receive a subpoena or court order.

Your client file is never disclosed outside of RGX. Personal information contained in a client's record may be used to create anonymous data sets, such as the number of RGX clients located in a particular region. This data may be used in advertising or marketing documents, but it does not contain any personal information.

5. Data Preservation and Deletion

Waybills used during the current year are kept on secure servers. Waybills used more than one (1) year ago are stored in a secure off-site database for an additional period of six (6) years before being deleted. Any paper document that needs to be destroyed is immediately shredded on-site by RGX.

If you are not a RGX client and prefer that RGX permanently erase any information about you (such as your company profile), please contact our customer service at 514-515-6093. We will respond immediately to your request in compliance with applicable laws, and RGX will no longer contact you. Please note that there may be temporarily some traces of your personal information in backup copies.

6. Authenticity of Information and Access to Information

RGX relies exclusively on any information provided on our site or to our customer service representatives and does not use any independent verification methods. We rely on your judgment to provide accurate information so that we can recommend and provide you with the best possible service. RGX clients can access their client file by submitting a written request to info@shiprgx.com. A customer service representative will contact you and provide a detailed description of the information about you that RGX has in its possession. Any request to modify a client record must be made in writing.

7. How Your Information is Kept Secure

When you fill out the company profile or make a request on our site, this information is transmitted to RGX unencrypted using regular secure email protocol. When an unencrypted procedure is used, there are inherent risks of interception when communicating online with other individuals. RGX has no control and assumes no responsibility for the loss, misuse, or alteration of such communications over the internet. However, when your information reaches the RGX headquarters, it is stored in a safe and protected place inaccessible to unauthorized persons. Your information is entered into a secure external server. This secure server is only accessible by system administrators. Your information or requests are then distributed to employees concerned through the RGX email system.

The main client and waybill files are both stored on encrypted external volumes and accessible to RGX management. Access privileges are configured so that only authorized employees who need to know the information contained in these encrypted internal volumes can access them. In line with our privacy policy, RGX is fully committed to continuing to protect the information you provide us. We regularly review our information processing procedures to ensure that we always act in accordance with this privacy policy.

The CARRIER undertakes to transport the items described in the pickup section according to the law of the Province or State of origin and according to the terms and restrictions included in the tariff on the shipment date.

1. Delays

Unless otherwise agreed in writing, the CARRIER will not be responsible for any direct or indirect damages resulting from a delivery delay, regardless of the cause of such delay.

2. Responsibility

The CARRIER will not be responsible for losses, damages, damages, or delays in the following cases:

a) Force majeure.

b) Extreme weather events, e.g., (Snowstorm, floods, forest fires...).

c) Riots or demonstrations.

d) Strikes.

e) Effects of the law.

f) Defects or inherent vices in the shipped goods.

g) Defects on the part of the shipper or the owner of the shipped goods.

h) Nuclear reaction or contamination by radiation or radioactivity.

Declared value of the shipment

The CARRIER's liability for all losses, damages, or damages to a shipment is limited to $2.00/lb unless:

a) Contrary agreement between the shipper and the CARRIER and/or if the shipper's name appears on the CARRIER's cargo insurance endorsement.

b) Higher declared value to the CARRIER. The CARRIER will not be obliged to accept any shipment with a value exceeding $1500 unless agreed otherwise.

Insurance exclusions

Due to the shipper's fault (inadequate or defective packaging, incorrect identification).

Inherent vice of the goods (problem inherent to the nature of the goods)

Notice of loss or damage

The declaration of loss or damage must be transmitted to the CARRIER within 24 hours by phone AND by email, with photos and narrations, within 30 days of the acceptance of the shipment.

NOTE

The CARRIER will not be responsible for losses or damages incurred if it has not received notice by email within 30 days of accepting the shipment. For shipments to or from a point within the province of Quebec, the conditions provided by formula RT-200, as promulgated by the Quebec Transport Board, apply.